ID #1002 Does delivery include off loading? ~ 0 min Merlin Metals PDF version Delivery includes protective packaging, delivery to site but not offloading. Customers must be able to offload by hand safely and potentially within a short time window of approx 20 minutes, when the delivery driver has a schedule of other deliveries to meet. At least two people should be available to off load a delivery vehicle to avoid damage. Ideally for large order's customers should have a fork lift truck available.